HELP! Please say it isn't so... bad experience...

[Michael Howard]

Hello Ruggers! I have used you guys fr several years now and have passed your name on to several friends, including my mother, Toni Howard. Ok, long story short, I gave her (yet again) the Rent-a-Rugger contact information that I had from last year. When she called she was given the run around and felt the person with whom she was speakign was less than helpful and a bit rude. My mother was promised that a Rugger would contact her about some yard work for next week but has not heard a word. I am sure this is just an oversight from a former Rugger, I hope! I have used your services and have never had a bad experience. Please tell this was a fluke... I could use some help with yard work this year as well. I will be grateful if you could contact my mother, Toni Howard, as soon as possible. Her number is 540.898.4830. My number is 540.455.8170 in case you need to speak with me as well. I am the Assistant Dean for the BLS Program at Mary Washington. I lokk forward to someone helping my mother out.

Regards,
Michael

[Kris]

Michael,
My sincere apologies for any problems that you or your mother have had with our Rent-a-Rugger program.

I do hope the situation was a fluke. We were on travel last weekend to the first round of the National Playoffs - that could explain the lengthy response, however that is no excuse for the rudeness.

We have a match tomorrow and the issue will be addressed.

If you have any additional issues, please contact me directly. My information can be found on our website at:
www.marywashwomensrugby.com.

-Kris Kabza
Coach, Mary Washington Women's Rugby